Your reservation is subject to Kilbha Cabs terms and conditions.
Timeliness & Scheduling
- We aim for timely pickups and high service quality by planning efficient one-way trips that may be chained with other bookings.
- One-way bookings include pickup from your starting address and drop at your destination address only.
- Please be ready on time for your scheduled pickup to avoid cancellation.
- Drivers will wait a maximum of 15 minutes beyond the pickup time.
On-Journey Rules
- No unscheduled stops or diversions are allowed during the trip.
- One 15-minute complimentary break is allowed on trips over 4 hours if included in the itinerary.
- Additional waiting during the journey (if possible) is charged at ₹300/hour, rounded to the nearest 30 minutes.
Night Driving Allowance
- Trips between 10 PM and 6 AM or that extend past 10 PM may attract a ₹250 night driving allowance (if not already included).
Driver Rest & Vehicle Switch
- Drivers take a 30-minute rest after every 4 hours of driving.
- Long-distance one-way bookings may include a driver or vehicle change.
Trip Scope
- Rates apply only to the exact itinerary mentioned in the reservation, including specific routes and addresses.
- Route or itinerary changes are not permitted unless approved and updated in your booking email.
- Kilometers mentioned are estimates—final billing is based on the actual distance traveled.
Booking Address & Itinerary
- Provide full pickup and drop addresses at least 12 hours before your trip to avoid cancellation or pricing changes.
- One calendar day is defined as 5:00 AM to 10:00 PM.
Vehicle & Driver Confirmation
- Verify driver ID and vehicle license plate before boarding.
- Only travel in the assigned, commercially licensed vehicle.
- Drivers may ask for your ID as well.
Payment Terms
- Advance payment is required for confirmation.
- 50% of the remaining fare is to be paid at the time of boarding.
- Balance to be paid daily in equal parts or as instructed by the operator.
- Full settlement is required at least 24 hours before the last day of the trip.
Air Conditioning
AC will be switched off in hilly areas to prevent engine strain.
Cancellation Policy
Call +91 7369033447 to cancel. Cancellations within 24 hours of pickup are subject to our refund policy.
Inclusions & Exclusions
- Reservation includes the specified number of passengers and luggage.
- Extra passengers/luggage will not be permitted.
- Parking fees, entry fees, and other charges are excluded and must be borne by the customer.
Vehicle Model
For Economy/Value bookings, we provide a vehicle within the promised category—not a specific model—unless explicitly reserved and paid for.